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Privacy Policy

Privacy Policy

Effective Date: 05/17/2025
Last Updated: 05/17/202

At Flor y Sol by Diana, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

When you interact with our site, we may collect the following information:

  • Personal Information: Your name, email address, phone number, shipping/billing address, and payment information when placing an order or signing up for updates.

  • Technical Data: Your IP address, browser type, device information, and cookies to improve website performance and user experience.

  • Voluntary Information: Any information you submit through forms, messages, or customer support inquiries.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, shipping, or support requests

  • Send you updates, promotions, or newsletters (if you opt in)

  • Improve our website and services

  • Comply with legal obligations

3. How We Protect Your Information

We implement security measures to keep your data safe, including encryption for payment processing and secure storage of customer data. However, no online method is 100% secure, so we cannot guarantee absolute protection.

4. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted third parties when necessary, such as:

  • Payment processors (e.g., Square, PayPal)

  • Shipping providers (e.g., USPS, UPS)

  • Website platforms (e.g., Wix) that support order management

These partners only use your information to help us deliver our services.

5. Your Choices and Rights

You may:

  • Opt out of marketing emails at any time

  • Request access to, correction of, or deletion of your personal data

  • Contact us with any privacy concerns

To make a request, email us at: [your email address]

6. Cookies

We use cookies to personalize your experience and track site performance. You can disable cookies in your browser settings, though some features may not function properly.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this policy from time to time. When we do, we’ll revise the “Last Updated” date. Continued use of our site means you accept the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:
📧 diana@florysolbydiana.com

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